Refund Policy

Plugin And Theme Refund Policy

If, for any reason, a Tonjoo customer is unsatisfied with their purchase, they can contact us within 14 days of receiving the product to arrange a return and receive a refund, which will be processed through Paypal and Checkout only.

Our refund policy lasts for 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To request a refund, please use the contact form with the subject [Request Refund]

Web Design Refund Policy

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Tonjoo and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web Development Refund Policy

Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Tonjoo and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Contact

If you have any questions about our refund policy please get in touch with us using the contact form with the subject [Refund].

Additional Notes

Tonjoo reserves the right to change these 14-Day Money Back Guarantee Terms and Conditions without notice.

Why Choose Tonjoo?

Profesional

Profesional

Legally incorporated agency with a team of professionals who work in-house and have >5 years of experience.

Advance Support

Advance Support

Maximum service with a 99.9% SLA guarantee. Each project will be carried out by a special team with full support and dedication.

Optimization for Performance

Optimization for Performance

Service guarantee with 100% performance optimization. We have helped many clients in achieving their goals.

End-to-End Service

End-to-End Service

Tonjoo provides comprehensive solutions covering analysis, design, development, implementation and maintenance after 'go live'.

Extensive Maintenance

Extensive Maintenance

Various maintenance packages that can be tailored to your needs and budget, with guaranteed 24-hour support.

Custom Exclusive Design Based on Demand

Custom Exclusive Design Based on Demand

Tonjoo provides custom website and application designs to suit your needs. The exclusive online store site is completely yours.