Refund Policy

Plugin And Theme Refund Policy

If for any reason a Tonjoo customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery, and organise to return the product and receive payment via Paypal and 2Checkout only.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To request a refund, please use the contact form with the subject [Request Refund]

Web Design Refund Policy

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Tonjoo and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web Development Refund Policy

Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Tonjoo and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Contact

If you need any question about our refund policy please contact us using the contact form with the subject [Refund].

Additional Notes

Tonjoo reserves the right to make changes to these 14 Day Money Back Guarantee Terms and Conditions without notice.